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Quality put into practice
1.
a) False. Joseph Juran, along with W. Edwards Deming and Philip Crosby, is one of the founders of the quality management movement.
b) True. Juran was born in Romania in 1904, but grew up in rural Minnesota
c) False. After the second world war he joined the faculty of New York University and began further revising and publicising his ideas.
d) False. He begins from two principles.
e) True. … managers have to realise that 'they, not the workers, must shoulder most of the responsibility for the performance of their companies'.
f) True. Juran insists that quality is defined by the user, not the producer.
g) False. Quality is implemented in three stages.
2.
a) adopt, implement
b) concentrate
c) attend
d) develop
e) join
f) revise
g) publicise
3. a) iii, b) i, c) iii, d) ii, e) ii
4.
use-user
produce-producer
perceive-perception
assess-assessment
implement-implementation
require-requirement
deliver-delivery
coordinate-coordination
allocate-allocation
evaluate-evaluation
identify-identification
improve-improvement
5. b and d
